Refund / Return / Policy

Last Updated: 20-11-2025

We want you to love your purchase! If there is an issue, please review our simple return and refund terms.

1. Eligibility for Return / Replacement

We accept returns or replacements only if:

• You received a damaged, defective, or wrong product.
• You notify us within 48 hours of delivery.
• The item is unused, in original packaging, and with all tags intact.

We do not accept returns for:

• Size issues (unless specified in the product page)
• Buyer’s remorse
• Items purchased on clearance/sale
• Hygiene-related accessories (e.g., earrings worn/used)

2. Refund Process

Once we receive and inspect the returned item:

• Refund is processed to your original payment method within 7–10 business days.
• Shipping charges (if any) are non-refundable.

3. Replacement

If the requested product is in stock, we will ship a replacement after inspecting the return.
If not available, we will issue a refund.

4. Cancellation Policy

• Orders can be cancelled before dispatch only.
• Once shipped, the order cannot be cancelled, only eligible for return (if applicable).

5. How to Request a Return

Contact us at: support@vittuz.com
Please include:

• Order ID
• Product images
• Reason for return

Our support team will assist you promptly.